Terms & Conditions

1) Owner and operator of the BUTTWRAP Online Shop
The BUTTWRAP Online Shop is owned and operated by BUTTWRAP GmbH, Weydingerstr. 14-16, D-10178 Berlin, Germany.

2) Validity of these Terms and Conditions / Order Volumes
Only these terms and conditions apply to the sale of merchandise by us. Any other terms and conditions will only apply if they have been approved and accepted by us.

We sell merchandise exclusively to end customers and only in quantities that can be considered regular household volumes.

3) Contract Closure
The presentation of our products on our websites invites you to submit a purchase offer in the form of an electronic order. Clicking the „submit order“ button in the last stage of the ordering process creates a binding order for the merchandise you have selected and which appear in your shopping basket.

As soon as we receive your order, you will receive an order confirmation by email, which is automatically generated by our system. This confirmation does not yet represent a binding contract. The purchase contract only comes into effect with the delivery of the merchandise.

Contractual partner:
Weydingerstr. 14-16
D-10178 Berlin
Tel.: +49 - 30 - 24009-445
Fax: +49 - 30 - 24009-446
E-Mail: info@buttwrap.com

4) Accepting The Order
A binding order comes into effect for you when all of the data necessary to complete the order contract has been entered, you have confirmed acceptance of these terms and conditions and you have clicked the "Submit order" button. Up until you click the mentioned button, you can change your order and the data associated with your order at any time.

We reserve the right to accept an order. If an order is not executed, we will inform you as soon as possible by email.
 The confirmation of receipt does not constitute a purchase contract; the confirmation of receipt only documents that your order has been received by us.

We currently offer online sales in the following EU countries: 
Austria, Belgium, Czech Republic, Denmark (except Greenland), Estonia, Finland, France (except overseas departments / DOM), Germany, Great Britain (except Channel Islands), Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, the Netherlands, Poland, Portugal (except Azores and Madeira), Slovakia, Slovenia, Spain (except Las Palmas, Santa Cruz de Tenerife, Ceuta, Melilla) and Sweden.

We also ship to the United States of America.

5) Payment
All prices specified for merchandise in the Online Shop already contain the relevant valid German VAT of 19%.

You can choose from a number of different payment types:
Paying by credit card through Paypal (Visa, Mastercard, American Express)
Paying by direct debit through Paypal
Paying in advance by bank transfer

With payment in advance, you will receive an order confirmation detailing our bank account information. As soon as the outstanding order amount is received, your order will be dispatched. Should payment not be received in the timeframe mentioned in the order confirmation email, your order will be cancelled.

Our bank account:
Postbank Berlin
Account Number: 88860107 

Bank sorting code: 10010010
IBAN: DE06100100100088860107

Please note that agreements you may have with your bank or other institutions may result in additional costs for electronic transfers, etc.

We reserve the right to limit the use of the payment methods named above to one or more of the options listed.

We reserve the right to issue payment obligation reminders (which carry a fixed fee of 3,00 € for the first and 5,00 € for the second). You have the right to prove that BUTTWRAP GmbH incurred lower or no costs for issuing the reminder. Any further claims of Buttwrap GmbH, in particular, rights to damages and claims regarding interest on arrears are not affected.

6) Retention of Title
Until we receive full payment, the merchandise remains the property of Buttwrap GmbH.

7) Delivery and Delivery Charges
The prices shown on our website include packaging, handling and shipping costs. All merchandise is sent by Deutsche Post standard mail. If you wish any other form of shipping, please inform us by email within one hour after submitting your order to info@buttwrap.com

Your ordered merchandise will be shipped to the delivery address specified by you in our order form when buying online.

If items you have ordered are sold out at the time of ordering, we will not be able to accept your order. We will inform you immediately by email if this should be the case.

8) Legal Returns Policy
Right of return

You can return your ordered merchandise without specification of reasons within 42 days of receipt. This deadline begins, at the earliest, with the receipt of this instruction in text form (e.g. as letter/fax/email), but not before the recipient has received the merchandise and not before we have fulfilled our duty of information in accordance with § 312c paragraph 2 BGB in conjunction with § 1 paragraph 1, 2 and 4 BGB-InfoV and our duties in accordance with § 312e paragraph 1 sentence 1 BGB in conjunction with § 3 BGB-InfoV. The deadline is considered met by sending the goods or requesting collection prior to the deadline running out.

Packages should be returned to:
Buttwrap GmbH
Weydingerstr. 14-16
D-10178 Berlin

Consequences of returning goods:

In case of an effective return, it must be ensured that the services and goods received by both parties are returned along with any benefits that were gained as a result (advantages of use, etc.). In the event of the merchandise showing wear, compensation will be demanded by BUTTWRAP BERLIN unless prior agreed differently. You can avoid the obligation to provide compensation for wear by treating the items as if they are not your property and not doing anything that may affect their value. Obligations for the repayment of payments made must be fulfilled within 30 days. The deadline begins for you with the sending of the merchandise and for us with the receipt of the same.

9) Returns
If you choose to return merchandise, you are responsible for the costs unless agreed differently. The address for returns is:

Buttwrap GmbH
Weydingerstr. 14-16
D-10178 Berlin

10) Guarantee
Your legal guarantee claim period is 2 years and begins with the receipt of the ordered merchandise. During this time, we will eliminate all faults that fall under the legal guarantee obligation. You can choose either the elimination of the fault, or the delivery of a fault-free item, although the right to choose may be limited by the existence of legal prerequisites. If we cannot provide a replacement, you may choose to withdraw from the sales contract or to accept a discount. The legal claim for damages only applies to the replacement of damages, not compensation/replacement for any failed attempts on your part to repair item. In the event of a fault occurring within 6 months of delivery, it is probable that the goods were already faulty when purchased. If the fault shows more than 6 months after delivery, the purchaser is responsible for proving that the fault was already inherent when the purchased prodcut was delivered.

11) Privacy Policy
We treat all your personal data in the strictest of confidence. Your personal data is used to enable the best possible handling of the order, to deliver the products you ordered, to provide services and to handle payments. Therefore, we may pass your data on to authorized service providers and, if needed, to associated companies.
 In order to handle your payment, the data required will be stored both on our server and on that of Paypal Germany if you choose this provider for your payment. 
In addition, data, for example, name, date-of-birth and address will be passed to financial information services for the purpose of checking your credit and credit worthiness.

We may obtain information on your payment history and probability values based on mathematical and statistical processes and using address data from SCHUFA Holding AG Germany.

We or companies associated with us, will only use the personal data given to us within the framework of order processing, for the purposes of advertising or market research when you have expressly given your permission for this.

Your permission can be retracted at any time, via your customer account or by sending us an email to info@buttwrap.com.

12) UN Convention on Contracts for the International Sale of Goods
German law applies. Hence, the UN convention is excluded.

13) Provider Identification Details
Buttwrap GmbH
Weydingerstr. 14-16
D-10178 Berlin
Tel.: +49 – 30 – 24009-445
Fax: +49 - 30 – 24009-446
Email: info@buttwrap.com