Returns Policy

We currently offer online sales in the following EU countries: 


Austria, Belgium
Czech Republic
Denmark (except Greenland)
Estonia
Finland
France (except overseas departments / DOM)
Germany
Great Britain (except Channel Islands)
Greece
Hungary
Ireland
Italy
Latvia
Luxembourg
Netherlands
Poland
Portugal (except Azores and Madeira)
Slovakia
Slovenia
Spain (except Las Palmas, Santa Cruz de Tenerife, Ceuta, Melilla)
Sweden
We also ship to the United States of America.


Returns Policy
Right of return
:
You can return your ordered merchandise without specification of reasons within 42 days of receipt. This deadline begins, at the earliest, with the receipt of this instruction in text form (e.g. as letter/fax/email), but not before the recipient has received the merchandise and not before we have fulfilled our duty of information in accordance with § 312c paragraph 2 BGB in conjunction with § 1 paragraph 1, 2 and 4 BGB-InfoV and our duties in accordance with § 312e paragraph 1 sentence 1 BGB in conjunction with § 3 BGB-InfoV. The deadline is considered met by sending the goods or requesting collection prior to the deadline running out.

Packages should be returned to:
Buttwrap GmbH
Weydingerstr. 14-16
D-10178 Berlin
Germany


Consequences of returning goods:
In case of an effective return, it must be ensured that the services and goods received by both parties are returned along with any benefits that were gained as a result (advantages of use, etc.). In the event of the merchandise showing wear, compensation will be demanded by BUTTWRAP BERLIN unless prior agreed differently. You can avoid the obligation to provide compensation for wear by treating the items as if they are not your property and not doing anything that may affect their value. Obligations for the repayment of payments made must be fulfilled within 30 days. The deadline begins for you with the sending of the merchandise and for us with the receipt of the same.


Returns
If you choose to return merchandise, you are responsible for the costs unless agreed differently. The address for returns is:

Buttwrap GmbH
Weydingerstr. 14-16
D-10178 Berlin
Germany